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Solving Problems
7.18
Common Linux Problems
Problem
Possible Cause and Solution
I can’t change settings 
in the configuration 
tool.
You need to have administrator privileges to be able 
to change global settings.
I am using the KDE 
desktop but the 
configuration tool and 
LLPR won’t start.
You may not have the GTK libraries installed. These 
usually come with most Linux distributions, but you 
may have to install them manually. Refer to your 
distribution’s installation manual for more details 
about installing additional packages.
I just installed this 
package but can’t find 
entries in the KDE/
Gnome menus.
Some versions of the KDE or GNOME desktop 
environments may require that you restart your 
session for the changes to take effect.
I get a “Some options 
are not selected” error 
message while editing 
the printer settings.
Some printers have conflicting settings, meaning 
that some settings for two options can’t be selected 
at the same time. When you change a setting and 
the Printer Package detects such a conflict, the 
conflicting option is changed to a “No Choice” value. 
You have to choose an option that does not conflict 
before being able to submit the changes.
I can’t make a printer 
the system default.
In some conditions, it may not be possible to 
change the default queue. This happens with some 
variants of LPRng, especially on recent RedHat 
systems that use the “printconf” database of 
queues.
When using printconf, the /etc/printcap file is 
automatically refreshed from the database of 
printers managed by the system (usually through 
the “printtool” command), and the queues in /etc/
printcap.local
 are appended to the resulting file. 
The default queue in LPRng is defined as the first 
queue in /etc/printcap, and therefore it is not 
possible for the Linux Printer Package to change the 
default when some queues have otherwise been 
defined using printtool.
LPD systems identify the default queue as the one 
named “lp”. Thus, if there is already a queue by this 
name, and if it doesn’t have an alias, then you won’t 
be able to change the default. To work around this, 
you can either delete the queue or rename it by 
manually editing the /etc/printcap file.
The N-up setting does 
not work correctly for 
some of my 
documents.
The N-up feature is achieved through post-
processing of the PostScript data that is sent to the 
printing system. However, such post-processing can 
only be adequately achieved if the PostScript data 
conforms to the Adobe Document Structing 
Conventions. Problems may arise when using N-up 
and other features that rely on post-processing if 
the document being printed isn’t compliant.
I am using BSD lpr 
(Slackware, Debian, 
older distributions) 
and some options 
chosen in LLPR don’t 
seem to take effect.
Legacy BSD lpr systems have a hard limitation on 
the length of the option string that can be passed to 
the printing system. As such, if you selected a 
number of different options, you may have 
exceeded the length of the options and some of 
your choices won’t be passed to the programs 
responsible for implementing them.Try to select 
fewer options that deviate from the defaults, to 
save on memory usage.
I am trying to print a 
document in 
Landscape mode, but 
it prints rotated and 
cropped.
Most Unix applications that offer a Landscape 
orientation option in their printing options will 
generate correct PostScript code that should be 
printed as is. In that case, you need to make sure 
that you leave the LLPR option set to its default 
Portrait setting, to avoid unwanted rotations of the 
page that would result in cropped output.
Some pages come out 
all white (nothing is 
printed), and I am 
using CUPS.
If the data being sent is in Encapsulated PostScript 
(EPS) format, some earlier versions of CUPS (1.1.10 
and before) have a bug preventing them from being 
processed correctly. When going through LLPR to 
print, the Printer Package will work around this 
issue by converting the data to regular PostScript. 
However, if your application bypasses LLPR and 
feeds EPS data to CUPS, the document may not 
print correctly.
I can’t print to an SMB 
(Windows) printer.
To be able to configure and use SMB-shared printers 
(such as printers shared on a Windows printer), you 
need to have a correct installation of the SAMBA 
package that enables that feature. The “smbclient” 
command should be available and usable on your 
system.
My application seems 
to be frozen while 
LLPR is running.
Most Unix applications will expect a command like 
the regular “lpr” command to be non-interactive 
and thus return immediately. Since LLPR is waiting 
for user input before passing the job on to the print 
spooler, very often the application will wait for the 
process to return, and thus will appear to be frozen 
(its windows won’t refresh). This is normal and the 
application should resume functioning correctly 
after the user exits LLPR.
Problem
Possible Cause and Solution