Polycom EX Manual De Referencia
Chapter 6 - Testing and Troubleshooting
© Polycom, Inc.
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Fault Isolation
The following table lists symptoms, causes, and corrective actions
for equipment malfunctions.
for equipment malfunctions.
Table 6-6. Fault Isolation
Problem
Possible cause
Corrective action
Monitor screen remains blank
Monitor is not connected to
power
power
Check all cables to equipment
Monitor is not connected to
endpoint equipment
endpoint equipment
Endpoint equipment is not
connected to power
connected to power
System is in sleep mode
Lift the remote control and point
it toward the remote sensor
it toward the remote sensor
Reboot process does not end
Flash memory is full
Turn off power to the system,
then press and hold the reset
switch while turning on power
then press and hold the reset
switch while turning on power
Reboot process halts without
finishing
finishing
File corruption
Turn off power to the system,
then press and hold the reset
switch while turning on power
then press and hold the reset
switch while turning on power
System displays a Softupdate
screen
screen
No power at PRI network
interface module
interface module
Check cable between endpoint
and PRI network interface
module
and PRI network interface
module
PBX does not accept calls of
numbering type “unknown”
from PRI network interface
module
numbering type “unknown”
from PRI network interface
module
Configuration problem
Refer to the appropriate User
Guide for information about
configuring the PRI
Guide for information about
configuring the PRI