Mindjet MindManager MSA, 1Y, 50-99U, 5Plus, ML 600003 Manual De Usuario

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© 2010 Mindjet 

October 5, 2010

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On behalf of Mindjet’s Customer Support and Service Team, welcome to Mindjet’s Guide to 
Customer Support Services. 
 
We understand that technology alone isn’t always enough to meet your dynamic business 
and information needs. We are committed to providing the Customer Support (“Support 
Services”) you need to help you maximize the benefits of your Mindjet investment. 
 
This guide provides essential information about Mindjet’s Support Services, policies, 
procedures and processes. It will help you understand where to find technical and product 
information through self-service resources, and explain how to log a case for questions that 
may require additional attention. 
 
We’ve created Mindjet Software Assurance and Support (“MSA”) to provide additional 
product, deployment and usability content, as well as to provide access to essential phone 
support with our product and technical specialists who can help you troubleshoot product 
implementation and technical issues quickly and effectively. 
 
Our goal is for you to be successful with Mindjet’s products (“Products”). We will help you 
as efficiently as possible to get your application installed and deployed and to keep it up and 
running so as to help you achieve your desired results. 
 
Mindjet Customer Support and Service Team