Mindjet MindManager MSA, 1Y, 50-99U, 5Plus, ML 600003 Manual De Usuario
Los códigos de productos
600003
Mindjet Software Assurance and Support
Guide to Customer Support Services
1.
© 2010 Mindjet
October 5, 2010
5
Updates within the Current Product Version: electronic notification and reminders of
Minor or Maintenance Releases, as defined in the Product Releases and Maintenance Policy,
which include version updates, and other fixes delivered in advance when feasibly and
practically possible.
Priority Queuing Online Web Form Support: submit cases through the Mindjet Support
Services website for the most efficient response. Customers will be automatically routed to
their regional Support Call Center.
Telephone Helpdesk Support: direct contact between MSA customers’ designated
contacts and the Mindjet Customer Support and Service Team, Monday through Friday
excluding holidays of the Support Call Center’s host country.
Designated Authorized Contacts: authorized contacts are your organization’s interface to
Mindjet Customer Support and Service Team and allow for managed and efficient response
to your company’s support needs.
Large Scale Deployment (LSD) Assistance: take advantage of the installation guidance
and documentation created for large scale deployments, and utilize the expertise of Mindjet
Customer Support and Service Team Support Technicians.
Minor or Maintenance Releases, as defined in the Product Releases and Maintenance Policy,
which include version updates, and other fixes delivered in advance when feasibly and
practically possible.
Priority Queuing Online Web Form Support: submit cases through the Mindjet Support
Services website for the most efficient response. Customers will be automatically routed to
their regional Support Call Center.
Telephone Helpdesk Support: direct contact between MSA customers’ designated
contacts and the Mindjet Customer Support and Service Team, Monday through Friday
excluding holidays of the Support Call Center’s host country.
Designated Authorized Contacts: authorized contacts are your organization’s interface to
Mindjet Customer Support and Service Team and allow for managed and efficient response
to your company’s support needs.
Large Scale Deployment (LSD) Assistance: take advantage of the installation guidance
and documentation created for large scale deployments, and utilize the expertise of Mindjet
Customer Support and Service Team Support Technicians.
Working with Support Services
Designating Authorized Contacts
MSA for enterprise customers entails assignment of designated contacts that are authorized
to submit support cases. Generally, for every 100 users, one designated contact is
authorized. Purchase of MSA will provide each company with a minimum of two authorized
contacts per account. The actual number of designated contacts may be determined as
mutually agreed upon between the parties. All authorized contacts and their information
should be submitted via the means provided for in Appendix B below or through your
Mindjet Account Manager.
to submit support cases. Generally, for every 100 users, one designated contact is
authorized. Purchase of MSA will provide each company with a minimum of two authorized
contacts per account. The actual number of designated contacts may be determined as
mutually agreed upon between the parties. All authorized contacts and their information
should be submitted via the means provided for in Appendix B below or through your
Mindjet Account Manager.