Canon VB-C500D Guía De Operación

5-5

Troubleshooting

Append

Video is not displayed

z If you want to improve the video quality, refer to "Setting the Image Size, Quality, Frame

Settings" to change the settings to adjust the quality.

z Up to 30 viewers can access the camera at the same time. If this limit has been exceeded,

video is not displayed and a message appears.

There is no audio

z If there is no audio, check the audio server settings of the camera and also check the

sound and audio device settings of the PC.

z If you are using Admin Viewer with the Administrator authorities, check if the camera is

connected to VK Viewer or other viewer that lets the Administrator use audio.

z Audio cannot be used if you are using a proxy server.

Stream recording cannot be used

z Stream recording cannot be used if HTTP or FTP upload is selected for [Upload] in the

[Upload] menu. To use stream recording, set [Upload Disabled] under [Upload] (

The camera cannot be controlled

z If you connect to Admin Viewer as an Administrator, you will have an exclusive possession

of the camera control privileges. If you connect to Admin Viewer as an authorized user, you

cannot control the camera unless the current Administrator releases the camera control

privileges. Contact your Administrator (

The viewer gets disconnected

z Check the network and PC for abnormality.
z Reboot the PC and connect again.

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