Canon VB-C500D Guía De Operación

5-6

Troubleshooting

You forgot your password

z You can initialize all settings of the camera, except for the date and time, using the reset

switch (

P. 5-21). The Administrator password required for initialization is "camera." Note,

however, that network settings such as the IP address and subnet mask will be initialized

and must be set again.

Data cannot be uploaded

z Check the upload destination in the [Upload] menu, as well as the upload operation upon

event in the [Event] menu, to see if both are set correctly.

z You can perform operation check based on the currently set upload destination by running

a test (

P. 1-24, P. 1-25) from the [Upload] menu.

z Check [View Log Events] in the [Maintenance] menu or logs on the server to check the

detailed operating environment. For [View Log Events], see "Application (uploader)

P. 5-9). Also see "Notes" ( P. 1-22).

z For the server settings, contact your System Administrator.

Cannot save files in VBAdmin Tools

z As Windows Vista and Windows Server 2008 prohibit saving to some folders, the saving of

files may sometimes fail. Specify another folder, such as [Documents] or [Pictures].

COP