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Xerox Phaser 3600 Guía Del Usuario

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9.14   
<Troubleshooting>
Vertical lines
If black vertical streaks appear on the page:
• The drum inside the print cartridge has 
probably been scratched. Install a new print 
cartridge. 
Gray 
background
If the amount of background shading becomes 
unacceptable, the procedures below may fix the 
problem.
• Change to lighter weight pages. See page 5.3.
• Check the printer’s environment; very dry (low 
humidity) or high humidity (higher than 80% 
RH) conditions can increase the amount of 
background shading.
• Remove the old print cartridge and install a 
new one. See page 8.4.
Toner smear
• Clean the inside of the printer. See page 8.1.
• Check the type and quality. See page 5.2.
• Remove the print cartridge and install a new 
Vertical 
repetitive 
defects
If marks repeatedly appear on the printed side of 
the page at even intervals:
• The print cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge; see page 8.2. After the printout, if 
you still have the same problems, install a new 
print cartridge. See page 8.4.
• Parts of the printer may have toner on them. If 
the defects occur on the back of the page, the 
problem will likely correct itself after a few more 
pages.
• The fusing assembly may be damaged. 
Contact a service representative.
Condition
Suggested solutions
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Background 
scatter
Background scatter results from bits of toner 
distributed on the printed page. 
• The paper may be too damp. Try printing with a 
different batch of paper. Do not open packages 
of paper until necessary so that the paper does 
not absorb too much moisture.
• If background scatter occurs on an envelope, 
change the printing layout to avoid printing over 
areas that have overlapping seams on the reverse 
side. Printing on seams can cause problems.
• If background scatter covers the entire surface 
area of a printed page, adjust the print 
resolution through your software application or 
via the printer properties window.
Misformed 
characters
• If characters are improperly formed and 
producing hollowed images, the paper stock 
may be too slick. Try a different paper. See 
page 5.3.
• If characters are improperly formed and 
producing a wavy effect, the scanner unit may 
need service. Verify that it also occurs on a 
demo page (see page 2.9). For service, contact 
a service representative.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
• Ensure that the paper or other material is 
loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Check the type and quality. Both high 
temperature and humidity can cause paper 
curl. See page 5.2.
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in tray.
• Try printing to the rear cover (face-up).
Wrinkles or 
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
• Open the rear cover and try printing to the rear 
cover (face-up).
• Turn over the stack of paper in tray. Also try 
rotating the paper 180° in tray.
Condition
Suggested solutions
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc