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Cisco Cisco Computer Telephony Integration Option 9.0 Guía Para Resolver Problemas

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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 1      Problems and Symptoms
Silent Monitor Problems (IPCC Only)
Troubleshooting CCM Based Silent Monitor Problems
 illustrates the call flow of a request and event sequence that takes place when a silent monitor 
call is initiated. It is helpful to keep this call flow in mind when looking at log files.
Figure 1-1
Request and Event Sequence when CCM Based Silent Monitor Call Initiated