Cisco Cisco Unified Customer Voice Portal 10.0(1)
C H A P T E R
7-1
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
7
Alarm Handling and Logging
This chapter includes:
•
An overview of the Standalone Distributed Diagnostics and Services Network (SDDSN), including
how to install and configure SDDSN for ISN.
how to install and configure SDDSN for ISN.
•
An introduction to ISN logging and error reporting.
•
A discussion of Application Server logging and metrics.
•
A discussion of Voice Browser logging and metrics.
Note
The primary audience for this chapter is ISN System Managers.
Overview: The Standalone Distributed Diagnostics and
Services Network (SDDSN)
Services Network (SDDSN)
The Standalone Distributed Diagnostics and Services Network (SDDSN)—sometimes referred to as the
Mini Logger—is a component that provides alarm reporting for ISN through a variety of mechanisms:
Mini Logger—is a component that provides alarm reporting for ISN through a variety of mechanisms:
•
SNMP traps.
•
CiscoWorks 2000 Syslog, which receives log messages and permits queries on the logs.
•
“Phone Home” and NAM/ICM Event Management System (Cisco Remote Monitoring Suite).
Note
In an integrated ISN / ICM environment, each product will use its own DDSN mechanism. The ISN has
an integrated DDSN.
an integrated DDSN.