Cisco Cisco Unified Customer Voice Portal 10.0(1)
7-2
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 7 Alarm Handling and Logging
Overview: The Standalone Distributed Diagnostics and Services Network (SDDSN)
Figure 7-1
SDDSN Support
The AlarmTracker Client displays alarms from a number of devices which are reporting their alarms
through the Remote Monitoring Suite.
through the Remote Monitoring Suite.
Note
For more information about the AlarmTracker tool, see Cisco ICM Software (ISN) AlarmTracker Client
User's Guide.
User's Guide.
Installing and Configuring SDDSN for ISN
The SDDSN software—including Node Manager—is included in the ISN installation by clicking the
SDDSN checkbox on the Select Components screen.
SDDSN checkbox on the Select Components screen.
Note
SDDSN needs to be installed on its own machine—it cannot be co-resident with any other ISN or ICM
product. In addition, Cisco Listener and AlarmTracker software needs to be updated with support files
for SDDSN. This is done by installing the ISN component Update External SDDSN Components on
any machine that runs Listener or AlarmTracker.
product. In addition, Cisco Listener and AlarmTracker software needs to be updated with support files
for SDDSN. This is done by installing the ISN component Update External SDDSN Components on
any machine that runs Listener or AlarmTracker.
After ISN is installed, you need to define SDDSN communication settings for each Voice Browser and
Application Server your ISN configuration.
Application Server your ISN configuration.
•
Setting SDDSN in the Voice Browser. For more information, see