Cisco Cisco Unified Customer Voice Portal 10.0(1)

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Cisco Internet Service Node (ISN) Configuration and Administration Guide

OL-1251-03

Chapter 7 Alarm Handling and Logging

Application Server Logging and Metrics

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New call GED average. Average number of milliseconds a new call spent waiting in the
Application Server for the ICM, including network time.

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New call GED maximum. Maximum number of milliseconds a new call took waiting in the
Application Server for the ICM, including network time.

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New call roundtrip maximum. Maximum number of milliseconds a new call took from the
time it reached the Application Server to the time it returned from the Application Server,
including ICM and network time.

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Call event roundtrip average. Average number of milliseconds a call event took from the time
it reached the Application Server to the time it returned from the Application Server, including
ICM and network time.

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Call event throughput average. Average number of milliseconds a call event spent in the
Application Server, excluding ICM and network time.

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Call event GED average. Average number of milliseconds a call event spent waiting in the
Application Server for the ICM, including network time.

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Call event roundtrip maximum. Maximum number of milliseconds a call event took from the
time it reached the Application Server to the time it returned from Application Server, including
ICM and network time.

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Call event GED maximum. Maximum number of milliseconds a call event took waiting in the
Application Server for the ICM, including network time.

Note

Averages and Maximums are calculated by using current averages (average of calls within
this interval), not rolling averages (average of calls within a few intervals). Calculated
numbers in the throughput section are sometimes independent of each other, an may not
always be added together to achieve uniform results. For example, the New call roundtrip
average does not always exactly match the sum of the New call throughput average and
the New call GED average.

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Metrics interval number (for example, “The Nth metrics interval logged”).

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How long the system has been running (for example, “Uptime”).

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Metrics for the ICM/IVR subsystem:

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Number of ICM messages.

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Number of seconds in the ICM metrics interval.

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Number of ICM messages since startup.

Application Server Interface Tracing

In the Application Server, interface tracing tracks the external interfaces to a component. This tracing is
useful for troubleshooting solution-level problems. (It is not meant for tracing information within a
component, which is a debugging effort.)

Interface tracing messages are logged as NOTIFICATION level messages. There are three levels of
interface tracing:

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Call. Logs call-handling information. This includes any information about:

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Call arrival

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Call disconnection