Cisco Cisco Unified Customer Voice Portal 10.0(1)
C-20
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix C ISN Deployment
ISN Queue and Transfer Deployments
ISN Queue and Transfer Deployment with “Other” Network VRU, ICM
Enterprise
Enterprise
In this deployment model, the ISN is used only as the switch to transfer calls to the VRU and agents; all
of the VRU treatment at the “other” VRU, that is, a VRU which is not an ISN.
of the VRU treatment at the “other” VRU, that is, a VRU which is not an ISN.
shows the call flow for this deployment model.
Note
For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the
Gatekeeper is not shown.
Gatekeeper is not shown.
Figure C-4
ISN Queue and Transfer Deployment with “Other” Network VRU, ICM Enterprise
Configuration overview for this deployment model:
•
There are two Network VRUs configured:
–
One for the Switch leg (Type 5).
–
One for the VRU leg (Type 7).
•
System Information must specify correlation ID settings.
•
Use the ICM Script Editor’s SendToVRU node to connect the call to the Network VRU.
Note: The numbers in the figure indicate call flow progression.