Cisco Cisco Unified Customer Voice Portal 10.0(1)

In this deployment model, the ISN is at the NAM. It acts as the VRU and as the Switch to transfer calls 
to agents. The ISN Voice Browser provides voice treatment; ASR/TTS processing is not possible.

 shows the call flow for this deployment model.

For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the 
Gatekeeper is not shown.

Configuration overview for this deployment model:

There are three Network VRUs configured:

One on the NAM for the Switch leg (Type 5).

One for the NAM for the VRU leg (Type 5).

One for the CICM for the INCRP connection. 

The Network VRU names (where applicable) and the ECC variable configurations must be identical 
on the NAM and CICM. All Labels must also be duplicated but their routing clients will be different.

Use the CICM Script Editor’s SendToVRU node to connect the call to the Network VRU.