Cisco Cisco Unified Customer Voice Portal 10.0(1)

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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix C      ISN Deployment
ISN Advanced Speech
ISN Advanced Speech Deployment, NAM/CICM 
In this deployment model, the ISN (Application Server only) is deployed at the NAM where it works 
with the Voice Gateway to act as the VRU and as the Switch to transfer the call to an agent. The VRU 
voice treatment is provided at the Voice Gateway, and may include ASR/TTS. 
Note
Queuing and network transfers are not possible and the ISN Voice Browser is not part of this deployment.
 shows the call flow for this deployment model.
Note
For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the 
Gatekeeper is not shown.
Figure C-9
ISN Advanced Speech Deployment, NAM/CICM 
Configuration overview for this deployment model:
There are three Network VRUs configured: 
One on the NAM for the Switch leg (Type 5). 
One on the NAM for the VRU leg (Type 5).
One on the CICM for the INCRP connection. 
Note
Although the same Network VRU could be used for both purposes on the NAM, it is 
recommended that you keep them separate for flexibility in changing deployment models in the 
future.
Use the ICM Script Editor’s SendToVRU node to connect the call to the Network VRU.
Note: The numbers in the figure indicate call flow progression.