Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
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Chapter 2 Using NAM/ICM with the ISN IVR Solution
ISN Micro-Applications
Note
The “V” option is only supported for the Play Media and Get Speech micro-applications.
For an example of how to use a dynamic audio file, see the table below.
Notes
•
If you do not specify a file extension for the file name in the Call.PeripheralVariable, the default
media file extension is applied.
media file extension is applied.
•
If you set the second VRU script parameter to a value prefixed with a dash and don’t specify a file
name in the corresponding Call.PeripheralVariable, the App Server creates a VXML that does not
contain a media prompt.
name in the corresponding Call.PeripheralVariable, the App Server creates a VXML that does not
contain a media prompt.
•
If you set the second VRU Script Parameter to a value prefixed with a dash and set the “App Media
Library” to “V”, signifying external VXML, you must specify a VXML file in the corresponding
Call.PeripheralVariable. If you don’t, an “Invalid VRU Script Name” error is returned to the ICM.
Library” to “V”, signifying external VXML, you must specify a VXML file in the corresponding
Call.PeripheralVariable. If you don’t, an “Invalid VRU Script Name” error is returned to the ICM.
•
You can only specify the name of a single file in the Peripheral Variable. You cannot set this value
to a name/value pair.
to a name/value pair.
For more information, see the sections on individual micro-applications in this chapter.
Second VRU Script Parameter
Corresponding Call Variable
-1 to -10
Call.VariableParameter (-1 to -10)
VRU Script Parameter Example
Definition
PM, -3,V
PM - Utilizes the Play Media micro-application.
-3 - Plays the file specified in
Call.PeripheralVariable3.
Call.PeripheralVariable3.
V - Acquires the file from the external VXML
Media Library.
Media Library.