Cisco Cisco Unified Customer Voice Portal 10.0(1)
C-79
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix C ISN Deployment
Common NAM/CICM Configuration: Define ISN ECC variables
Common NAM/CICM Configuration: Define ISN ECC variables
You need to set up ECC variables that the ISN uses to exchange information with the NAM/ICM.
Note
Information about how the ISN uses these ECC variables can be found throughout the manual.
Step 1
Within Configuration Manager, select Tools > Miscellaneous Tools > System Information and select
the Enable expanded call context checkbox.
the Enable expanded call context checkbox.
Step 2
Within Configuration Manager, select Tools > List Tools > Expanded Call Variable List.
Step 3
In the Expanded Call Variable List window, enable the Add button by clicking Retrieve.
Step 4
Click Add. The Attributes property tab is enabled.
Step 5
Create each of the variables in
, clicking Save after defining each variable.
Caution
It is important that you enter the ECCs Name values listed in
exactly as specified. If you do
not, the NAM/ICM software will not be able to successfully communicate with the micro-applications
on the Application Server.
on the Application Server.
Length values are a bit more flexible. Unless the values listed in
are specifically noted as
“required,” the value in the Length column is the maximum the NAM/ICM can handle for that ECC; you
can specify a value between 1 and the maximum length.
can specify a value between 1 and the maximum length.
Table C-17 Micro-Application ECCs
Name
Length
Definition
user.media.id
Required
value: 36
value: 36
A number identifying a call to the Application
Server and, optionally, the Voice Browser:
Server and, optionally, the Voice Browser:
•
For a call arriving from the network, consists of
an H.323 Conference ID.
an H.323 Conference ID.
•
For a call arriving from a non-Voice Browser
client, consists of a random number.
client, consists of a random number.
user.microapp.currency
Required
value: 6
value: 6
Currency type.
user.microapp.error_code
Required
value: 2
value: 2
Return status error code to be returned from the ISN
to the NAM/ICM upon a False return code in the Run
Script Result.
to the NAM/ICM upon a False return code in the Run
Script Result.
user.microapp.locale
Required
value: 5
value: 5
Locale, a combination of language and country
which define the grammar and prompt set to use.
which define the grammar and prompt set to use.
user.microapp.media_server
Maximum
length: 210
characters.
length: 210
characters.
Recommend
ed length: 30
ed length: 30
Root of the URL for all media files and external
grammar files used in the script.
grammar files used in the script.
user.microapp.play_data
40
Default storage area for data for Play Data
micro-application.
micro-application.