Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
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Chapter 2 Using NAM/ICM with the ISN IVR Solution
ISN Micro-Applications
Play Media Example: Play Welcome Message
This example shows sample ICM Configuration Manager and Script Editor screen captures for a Play
Media application that simply plays an announcement.
Media application that simply plays an announcement.
Figure 2-1
Play Media Configuration
The Network VRU Script List tool’s Attribute tab in
shows:
1.
The VRU Script Name field containing three ISN parameters:
–
PM. Play Media.
–
July. Media File Name.
–
S. System Media Library Type.
2.
The Configuration Param field containing the following ISN parameter:
–
Y. Barge-in allowed.
shows the contents of the script: