Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 2 Using NAM/ICM with the ISN IVR Solution
ISN Micro-Applications
</form>
</vxml>
Note
For a complete explanation of VXML file grammar format, see
http://www.w3.org/TR/speech-grammar/
.
Also, consult the user documentation for your ASR Server for a list of supported grammar elements.
illustrates another external grammar file that might be used to prompt callers for the state
that they live in.
Example 2-2
External Grammar file <?xml version = 1.0 ?>
<grammar version= 1.0 root= action xml:lang= en-us >
<rule id= action scope= public >
<one-of>
<item> California </item>
<item> Arizona </item>
<item> Connecticut </item>
</one-of>
</rule>
</grammar>
After a caller responds with the name of the state she lives in, the ASR Engine determines if the caller
said California, Arizona, or Connecticut. If the caller said the name of one of these states, the text
listed in the <item> element will be passed to the Application Server—and, in turn—ICM software. If
a caller responds with a name not included in this list, an invalid entry error is returned to the Application
Server.
said California, Arizona, or Connecticut. If the caller said the name of one of these states, the text
listed in the <item> element will be passed to the Application Server—and, in turn—ICM software. If
a caller responds with a name not included in this list, an invalid entry error is returned to the Application
Server.
Type-Ahead Support for ASR
Type-ahead support for ASR is only supported for DTMF under the following conditions:
•
When the ISN Voice Browser is the client.
•
When the Gateway is the client and input type is set to D.