Cisco Cisco Customer Voice Portal 8.0(1)

Customer Voice 
Portal 
Comprehensive

A call arrives to an Customer Voice Portal Voice Browser. The 
Voice Browser extracts the H.323 conference ID from the call 
data and passes it to the Customer Voice Portal Application 
Server in the NEW_CALL message. The Application Server 
sends this identifier to ICM software as the user.media.id ECC 
variable. This ECC variable is then available in the 
Termination_Call_Variable ICM database table. Sample value: 
02194dbf-3a6d-c683-1bf9-5634343434ef

The Customer Voice Portal Voice Browser then sends the call to a 
VXML-enabled Voice Gateway through IP for voice treatment. 
The Gateway extracts the H.323 conference ID of the call and 
sends this value to the Customer Voice Portal Application Server. 
(This is the same value as the conference ID mentioned in Step 1, 
although formatted differently 
(02194DBF.3A6DC683.1BF95634.343434EF). The Application 
Server inserts this value as the MRCP logging tag into the VXML 
that it returns to the Gateway. The Gateway then sends this value 
to the recognition server via the MRCP interface.    

When the script result is returned from the Gateway to the 
Application Server and passed to ICM software, the logging tag 
is then available in the Termination_Call_Variable ICM database 
table. 

If the caller hangs up before the first script result is returned 
from the Gateway to the Application Server, the logging tag 
from Step 2 will not be stored in ICM software.

The logging tag format described 
in Step 1 will be available for 
correlating the logging tag on the 
ASR server with the ICM 
database. However, you will 
need to write a script to 
compensate for the formatting 
difference. 

The logging tag format described 
in Step 2 will be available for 
correlating the logging tag on the 
ASR server with the ICM 
database directly (no 
reformatting required) except in 
cases where the caller abandons 
before the script result is 
returned to ICM software. 

Customer Voice 
Portal Advanced 
Speech

A call arrives to a VXML-enabled Voice Gateway. The Gateway 
extracts the unique call identifier of the call and passes it to the 
Customer Voice Portal Application Server in the NEW_CALL 
message. The Application Server sends this identifier to ICM 
software as the user.media.id ECC variable. This ECC variable is 
then available in the Termination_Call_Variable ICM database 
table.   Sample value: 
02194DBF.3A6DC683.1BF95634.343434EF

The logging tag format described 
in Step 1 will be available for 
correlating the logging tag on the 
ASR server with the ICM 
database directly (no 
reformatting is required).