Cisco Cisco Customer Voice Portal 8.0(1)

If Correlation IDs are not being used for any call in the system, this value is set to 10, the default.

Customer Voice Portal does not require DNIS configuration for the Correlation ID.

ICM software might preroute the call using a translation route which defines a temporary DNIS number 
dedicated for the purpose of identifying the call when the VRU informs ICM software of its arrival. The 
Application Server must be configured with all the DNIS numbers that will be used for a translation 
route. A limitation is that each “ID from ICM” call group number must be configured individually.

Customer Voice Portal does not require DNIS configuration for New Calls.

Suppose the Application Server has been set up with the following configuration:

Dialed Number Maximum Length if no Correlation ID Present: 10

ID from ICM group phone numbers: 1000, 1001, 1002, 1003, 1004, 1005, 1006, 1007, 1008, 
1009, 1010, 9005551212

 shows how different Dialed Numbers would be processed:

The sections that follow describe how configure the Call Definition pages.

The MRCP logging tag is a unique identifier that lets you correlate data records stored on an MRCP 
Voice Recognition Server with data stored in other application databases. 

 describes how the 

MRCP logging tag for Customer Voice Portal  functions.

The MRCP logging tag is also accessible in the Customer Voice Portal VoiceXML Server application. 
Refer to 

 for more information.

90055512129876

Request Instruction

9005551212

9876 (the digits appearing 
after the Dialed Number 
Maximum Length of 10)

1003

Request Instruction

1003

Not sent

8005551212

New Call

8005551212

Not sent