Cisco Cisco Customer Voice Portal 8.0(1)
3-4
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 3 Prompt Recording and Distribution
Media File Overview
Table 3-1
Media File Address Components
Parameter
Location of Data
Description
Examples
Media Server
Set
Set
ECC variable:
user.microapp.media_server
user.microapp.media_server
Default: file://../MediaFiles
Note
You must insert two
periods after the double
slash (//).
periods after the double
slash (//).
File location or base URL for the Media
Server.
Server.
When the Media Server URL is the
DNS name and the DNS Server is
configured to return multiple IP
addresses for a host name, the
Customer Voice Portal will attempt to
get the media files from each Media
Server IP address in sequence with the
priority given to those on the subnet.
DNS name and the DNS Server is
configured to return multiple IP
addresses for a host name, the
Customer Voice Portal will attempt to
get the media files from each Media
Server IP address in sequence with the
priority given to those on the subnet.
Note
Customer Voice Portal supports
playing prompts from flash on
the GW. In order to do this, set
the media_server to "flash:"
instead of the hostname or IP
address of the media server.
playing prompts from flash on
the GW. In order to do this, set
the media_server to "flash:"
instead of the hostname or IP
address of the media server.
When using the Media Server set for
external grammars or external VXML,
if the Media Server URL is the DNS
name with multiple IP addresses for the
hostname, it is the ASR Engine’s
responsibility to decide which machine
to retrieve the grammar file from.
external grammars or external VXML,
if the Media Server URL is the DNS
name with multiple IP addresses for the
hostname, it is the ASR Engine’s
responsibility to decide which machine
to retrieve the grammar file from.
File location example:
file://../MediaFiles
Base URL example:
http://www.machine1.com/di
r1/
r1/
dirs/cust1
Note
By convention, the
service provider may
include their
customers’ name at the
end of the Media
Server set.
service provider may
include their
customers’ name at the
end of the Media
Server set.
Locale
ECC variable:
user.microapp.locale
Default: en-us
This field is a combination of language
and country with a default of en-us for
English spoken in the United States.
and country with a default of en-us for
English spoken in the United States.
en-us
Note
The Customer Voice Portal supports the following locales : en-us (English, United States) and en-gb (English, United
Kingdom), es-es (Spanish, Spain), and es-mx (Spanish, Mexico). The locale defines the grammar of a Play Data script
type. If a date is to be played with a locale of en-gb (English, United Kingdom), the date would be played in the order
of day, month, then year; for en-us, it is month, day, year.
Kingdom), es-es (Spanish, Spain), and es-mx (Spanish, Mexico). The locale defines the grammar of a Play Data script
type. If a date is to be played with a locale of en-gb (English, United Kingdom), the date would be played in the order
of day, month, then year; for en-us, it is month, day, year.