Cisco Cisco Customer Voice Portal 8.0(1)

Based on the examples shown in 

, two valid addresses for the Media File might be:

Media 
Library Type

The Media Library Type value 
passed from the VRU Script Name 
field. Valid options are:

A - Application prompt library. 

S - System prompt library. 

V - External VXML.

Default: A

The media library (directory) for the 
prompt is either the application prompt 
library defined by ECC variable 
user.microapp.app_media_lib (default 
“app”) or the system prompt library 
defined by ECC variable 
user.microapp.sys_media_lib (default 
“sys”).

When the Media Library Type 
is V (external VXML), the 
VXML file will reside in the 
Application Prompt Library.

When the Media Library Type 
is A (Application prompt 
library), you must create the 
directory specified by this 
variable. For example, if you 
use the default “app” directory, 
you must create an app 
directory in ./MediaFiles/en-us.

A (user.microapp.app_media_

 

     lib= app_banking)

Media File 
Name

The Media File Name value passed 
from the VRU Script Name field. 
Valid options are the name of the 
.wav file to be played, or external 
VXML file name, or <blank>, 
which translates to playing no 
media. This file name will be 
ignored if TTS is being used (that 
is, if the user.microapp.inline_tts 
ECC variable contains a value.)

Default: none

Name of media file or external VXML 
file to be played. 

Main_menu

There are four possible reasons for using <blank> as the Media File Name: (1) For Get Digits, a prompt may not be 
necessary, (2) the customer may want to have a “placeholder” in the script for playing a prompt which may or may 
not be there (that is, an emergency conditions message), (3) change the value of barge-in to indicate a buffer flush, 
and (4) TTS is being used and this field is ignored. 

Media File 
Name Type

If not given as part of the Media 
File Name, the type is .wav

Type of media file to be played.

.wav