Cisco Cisco Unified MeetingPlace Audio Server Manual De Mantenimiento
Cisco MeetingServer 5.1 System Manager’s Guide
152
Cisco Systems
March 2003
Support for the System Manager
Although you designate contacts and an attendant to answer users’ questions
and help solve their problems, you may also get questions from users. For
more information on end-user and attendant topics, check their
documentation: the Quick Reference Cards, the online MeetingPlace
Reference Center, and online help.
and help solve their problems, you may also get questions from users. For
more information on end-user and attendant topics, check their
documentation: the Quick Reference Cards, the online MeetingPlace
Reference Center, and online help.
You should be able to answer all users’ questions, unless the questions refer
to problems caused by the system. If the problem cannot be resolved using
this MeetingServer System Manager’s Guide or the system manager’s online
help, contact your MeetingPlace support representative.
to problems caused by the system. If the problem cannot be resolved using
this MeetingServer System Manager’s Guide or the system manager’s online
help, contact your MeetingPlace support representative.
Responding to User Problems and Requests
This section describes common user problems and requests and provides
suggestions for handling them.
suggestions for handling them.
Troubleshooting User Problems
User Forgot Profile, Log On, or Meeting Password
Users may forget their telephone profile passwords, MeetingTime logon
passwords, or meeting passwords:
passwords, or meeting passwords:
•
Telephone passwords—Issue a new password using the MeetingTime
Preferences tab (User Profile, Profile Password field).
Preferences tab (User Profile, Profile Password field).
•
MeetingTime passwords—Assign a new password using either the
Preferences tab or Configure tab (User Profiles, Workstation Password
field).
Preferences tab or Configure tab (User Profiles, Workstation Password
field).
•
Meeting passwords—Look up the password in the Schedule tab.
User Can’t Log In
When users can’t log in to the system there may be several causes and
solutions to the problem.
solutions to the problem.
•
Forgotten password—A user forgot either their telephone profile
password or workstation (MeetingTime or MeetingPlace Web)
password. See the preceding section for solutions.
password or workstation (MeetingTime or MeetingPlace Web)
password. See the preceding section for solutions.
•
Missing profile—A user does not have a profile on the system. Assign a
new profile using the Configure tab (User Profiles). For detailed
instructions on creating a profile see Chapter 3.
new profile using the Configure tab (User Profiles). For detailed
instructions on creating a profile see Chapter 3.