Cisco Cisco Unified MeetingPlace Audio Server Maintenance Manual

Cisco MeetingServer 5.1 System Manager’s Guide   

 

                  152 

 

Cisco Systems 

 

March 2003 

Although you designate contacts and an attendant to answer users’ questions 
and help solve their problems, you may also get questions from users. For 
more information on end-user and attendant topics, check their 
documentation: the Quick Reference Cards, the online MeetingPlace 
Reference Center, and online help.  

You should be able to answer all users’ questions, unless the questions refer 
to problems caused by the system. If the problem cannot be resolved using 
this MeetingServer System Manager’s Guide or the system manager’s online 
help, contact your MeetingPlace support representative. 

This section describes common user problems and requests and provides 
suggestions for handling them. 

Users may forget their telephone profile passwords, MeetingTime logon 
passwords, or meeting passwords: 

•

 

Telephone passwords—Issue a new password using the MeetingTime 
Preferences tab (User Profile, Profile Password field).  

•

 

MeetingTime passwords—Assign a new password using either the 
Preferences tab or Configure tab (User Profiles, Workstation Password 
field). 

•

 

Meeting passwords—Look up the password in the Schedule tab. 

When users can’t log in to the system there may be several causes and 
solutions to the problem. 

•

 

Forgotten password—A user forgot either their telephone profile 
password or workstation (MeetingTime or MeetingPlace Web) 
password. See the preceding section for solutions. 

•

 

Missing profile—A user does not have a profile on the system. Assign a 
new profile using the Configure tab (User Profiles). For detailed 
instructions on creating a profile see Chapter 3.