Cisco Cisco Unified Contact Center Enterprise 8.5(1)
Configuring ICM Variables
There are two types of ICM variables you can configure:
•
Expanded Call Context variables
•
User variables
This chapter contains the following topics:
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•
•
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ECC (Expanded Call Context) Variables
Expanded Call Context (ECC) variables are variables that you define and enable in the
Configuration Manager to store values associated with the call. You can specify the variable
name and data type. The name must begin with the string
Configuration Manager to store values associated with the call. You can specify the variable
name and data type. The name must begin with the string
user
. These are in addition to the
variables the ICM software defines for each call (PeripheralVariable1 through
PeripheralVariable10, CallerEnteredDigits, CallingLineID, etc.).
PeripheralVariable10, CallerEnteredDigits, CallingLineID, etc.).
An ECC variable name can be up to 33 bytes long (1-32 usable characters ). Use the following
naming convention when creating an ECC variable:
naming convention when creating an ECC variable:
user.<CompanyName>.<VariableDescription>
In this syntax:
•
<CompanyName> is the name of your company
•
<VariableDescription> is a descriptive tag for the variable.
ICM Configuration Guide Cisco Unified ICM Enterprise 7.5(1)
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Chapter 10