Cisco Cisco Customer Voice Portal 8.0(1)

Verify that Enough PG Places Have Been Allocated on Unified ICM................................................103
Define the Voice Response Unit (VRU) on Unified ICM.....................................................................105
Add the PG to the ICM Configuration Manager and Obtain a PG ID.................................................107
Add a Label to the VRU Previously Defined......................................................................................109
Set the Default Voice Response Unit (VRU)......................................................................................110
Install the PG on CVP........................................................................................................................111
Add ECC Variables to ICM.................................................................................................................119
Configure Call Types..........................................................................................................................125
Configure Dialed Numbers................................................................................................................126

Create Network VRU Script...............................................................................................................127
Create Unified ICM Call Scripts to Access HelloWorld and customhelloworld..................................129
Create a Call Type Manager Entry Routing Script and Call Schedule...............................................135

Section E: Configuring Unified Communications Manager.....................................................................136
Complete the Main Exercise...................................................................................................................136
Add Call Transfer to the Exercise............................................................................................................137

Modify the Server Directory Structure to Work as a Media Server ...................................................141
Create a Media File with Proper Codex Properties...........................................................................142
Modify the Application Script to Support the Media Files..................................................................143

Verify that the Voice Gateway is Added to the Operations Console and is "Reachable"...................154
Gateway Command Line - Commands Useful for the Exercises ......................................................155
Voice Gateway Debug Commands and Log Files..............................................................................157
View, Copy, Print the Voice Gateway Configuration File....................................................................157
Gateway Configuration File................................................................................................................158
Using Terminal Configuration Mode to Alter the Running Configuration............................................158

Check the Status and/or Restart the VXML Server...........................................................................160
Restart the VXML Server Using Windows Services Management....................................................160
VXML Server Not Reachable and You Cannot Restart it...................................................................161
Access the VXML Server Administrative Batch Files.........................................................................161
Access, Read, and Clear the VXML Server Log Files.......................................................................162

Call Server Troubleshooting Issues and Tips..........................................................................................163
Reporting Server Troubleshooting Issues and Tips................................................................................163
Call Studio (customhelloworld) Troubleshooting Issues and Tips...........................................................164

Quick Troubleshooting Checks for the Comprehensive Call Flow Exercise.......................................167
Common Problems with the Comprehensive Exercise......................................................................168
Troubleshooting the PG Installed on the Unified CVP Server............................................................170

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)