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Cisco
Cisco Customer Voice Portal 8.0(1)
Cisco Cisco Customer Voice Portal 8.0(1)
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List of Figures
Figure 1: Unified CVP Standalone VXML Server - HelloWorld Voice Application Call Flow......................................12
Figure 2: Unified CVP Standalone VXML Server - customhelloworld Voice Application Call Flow............................13
Figure 3: Unified CVP Standalone VXML Server - customhelloworld Voice ApplicatioUnified CVP Standalone VXML
Server - with Reporting...................................................................................................................................................15
Figure 4: Unified CVP Comprehensive Call Flow Example...........................................................................................17
Figure 5: Call Management Administration - Main Window..........................................................................................29
Figure 6: Call Management Administration - Defining a Trunk.....................................................................................30
Figure 7: Unified CM - Define Trunks............................................................................................................................32
Figure 8: Unified CM - Define a Route Pattern..............................................................................................................33
Figure 9: Unified CM - All Route Patterns Defined........................................................................................................34
Figure 10: CVP Installation - Reporting Password.........................................................................................................39
Figure 11: CVP Operations Console - Login Window....................................................................................................42
Figure 12: CVP Operations Console - Main Window.....................................................................................................42
Figure 13: View List of VXML Servers Known to the Operations Console...................................................................44
Figure 14: Add VXML Server (standalone) to List of VXML Standalone Servers Available to the Operations Console.44
Figure 15: CVP Operations Console - Add Voice Gateway............................................................................................46
Figure 16: CVP Operations Console - Confirm Added Gateway Message.....................................................................47
Figure 17: Call Studio - New Project Named..................................................................................................................59
Figure 18: Call Studio - Creating customhelloworld Call Flow......................................................................................60
Figure 19: Call Studio - Creating customhelloworld Call Flow - Connections...............................................................61
Figure 20: Call Studio - Creating customhelloworld Call Flow - Audio Element...........................................................62
Figure 21: Call Studio - Creating customhelloworld Call Flow - Audio Element (Alternate)........................................63
Figure 22: Call Studio - Deploy Voice Application.........................................................................................................64
Figure 23: Call Studio - Browse to Application's Deploy Destination............................................................................65
Figure 24: Verify the Custom Voice Application is on the VXML Server.......................................................................66
Figure 25: Custom Voice Application status.bat Results.................................................................................................67
Figure 26: status.bat - VXML Server Status....................................................................................................................67
Figure 27: Call Studio - Creating customhelloworld Call Flow - Audio Element (Alternate)........................................69
Figure 28: CVP Operations Console - Define the CVP Call Server...............................................................................74
Figure 29: CVP Operations Console - Define Additional Call Server Configuration Items...........................................74
Figure 30: CVP Operations Console - Add Reporting Server.........................................................................................76
Figure 31: CVP Operations Console - Control Center - Network Map..........................................................................79
Figure 32: Reporting - Examine Reporting Server Statistics for Comprehensive Call...................................................80
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)
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