Cisco Cisco Catalyst 6500 Series Network Analysis Module (NAM-3) Guía De Información
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Customer Case Study
EXECUTIVE SUMMARY
Customer Name: KLM Royal Dutch Airlines
Industry: Aviation
Location: Netherlands
Number of Employees: 33,000
BUSINESS CHALLENGE
●
Reducing unanticipated downtime and
meeting SLA for network availability
●
Streamlining IT administration by improved
visibility and fast problem-solving
●
Deploying new services by simplifying
network operations and managing risk
NETWORK SOLUTION
●
Implemented Cisco Prime LMS and Prime
NAM to provide reliable management,
experience-centric visibility, and rapid
troubleshooting
experience-centric visibility, and rapid
troubleshooting
BUSINESS RESULTS
●
Maintained 99.99 percent network availability
through monitoring and proactive problem-
resolution
resolution
●
Reduced time required for day-to-day
management of software and networks
●
Reduced time required to resolve problems
by 800 percent
Airline Achieves 99.99 Percent Network Availability
KLM uses Cisco Prime to keep vital network and customer services at peak
performance.
performance.
Business Challenge
Offering a broad array of passenger services, KLM, one of the world’s
oldest airlines, has long positioned itself as the customer’s first choice
for airline travel. Its flexible bookings, ticketing, and check-in options
provide customization and convenience, while its extensive route
system, alliances, and partnerships expand access to more global
destinations. The company also promotes sustainable travel with
programs such as KLM AirCares, placing it in a leadership role in
corporate social responsibility within the transportation industry and
building a strong reputation for giving back to the communities,
particularly those less fortunate, that it serves. Because KLM’s values
are centered on the customer experience, a top priority of the
company’s IT team is to maintain a highly available network to ensure
the timely and consistent delivery of services to passengers,
employees, and program recipients alike.
The IT team operates two data centers that help carry 25 million
passengers and 500 tons of freight each year and that provide services
to 33,000 employees located in offices and in airports where the
company has a presence. “We have more than 200 specialized
applications,” says Martijn Veldhuizen, IT specialist at KLM. “Everything
from check-in to baggage management runs through these data
centers; we literally could not run our business effectively without them.”