Cisco Cisco Agent Desktop 8.5 Referencia técnica
31-Mar-06
9
Capacity and Performance
Guidelines
Guidelines
Product Limitations
General
Cisco IPCC Enterprise and IPCC Hosted support multiple sites. CAD 7.0 can be
installed at each site, however, for the most part each site operates independently of
the other. Administration must be done separately at each site, and agents at one site
are not visible to a supervisor at another.
installed at each site, however, for the most part each site operates independently of
the other. Administration must be done separately at each site, and agents at one site
are not visible to a supervisor at another.
Exceptions are ECC variables and ICM call variables, which are able to follow a call
between sites depending on how the call is routed.
between sites depending on how the call is routed.
Desktop Administrator
Maximum Number of Rules for an Event
There is no physical limitation on the number of rules that can be applied to an event.
However, long lists of complex rules take longer to process than shorter lists.
However, long lists of complex rules take longer to process than shorter lists.
Rules and Action Names
Rule and action names are limited to 64 characters.
Number of Rule List Items
The number of items in a rules list is limited to 64K. For instance, if each data item in
the list is 4 characters, the number of items in the list should not exceed 16K.
the list is 4 characters, the number of items in the list should not exceed 16K.
Maximum Number of Actions on a Rule
There is no physical limitation on the number of actions that can be applied to a rule.
However, long lists of actions or actions that take a long time to run will affect
performance. If an action takes a long time to run, Agent Desktop may not respond
quickly to telephony events such as incoming calls and disconnects.
However, long lists of actions or actions that take a long time to run will affect
performance. If an action takes a long time to run, Agent Desktop may not respond
quickly to telephony events such as incoming calls and disconnects.