Cisco Cisco Agent Desktop 8.5 Referências técnicas

Cisco IPCC Enterprise and IPCC Hosted support multiple sites. CAD 7.0 can be 
installed at each site, however, for the most part each site operates independently of 
the other. Administration must be done separately at each site, and agents at one site 
are not visible to a supervisor at another.

Exceptions are ECC variables and ICM call variables, which are able to follow a call 
between sites depending on how the call is routed.

There is no physical limitation on the number of rules that can be applied to an event. 
However, long lists of complex rules take longer to process than shorter lists.

Rule and action names are limited to 64 characters.

The number of items in a rules list is limited to 64K. For instance, if each data item in 
the list is 4 characters, the number of items in the list should not exceed 16K.

There is no physical limitation on the number of actions that can be applied to a rule. 
However, long lists of actions or actions that take a long time to run will affect 
performance. If an action takes a long time to run, Agent Desktop may not respond 
quickly to telephony events such as incoming calls and disconnects.