Cisco Cisco Agent Desktop 9.0 Guía Del Usuario

Agent Desktop Interface

September 9, 2013

Table 7

lists the shortcut keys for the Agent Real Time Displays window.

Forward

Alt+right arrow

Takes you to the page you viewed before
clicking the Back button.

Stop

Esc

Stops the browser from loading a web page.

Refresh

Refreshes the current web page.

Home

Alt+Home

Displays your predefined home page.

—

Next tab

Ctrl+Shift+T

Takes you to the next tab.

—

Next
element

Ctrl+Tab

Takes you to the next element in the Agent
interface

—

New
window

Ctrl+N

Opens a new window (if not using tabs).

—

Close tab

Ctrl+Shift+X

Closes the current tab (or current window if a
popup).

—

Address

Alt+D

Moves the cursor to the Address field (if
configured).

—

Browser

Ctrl+Shift+B

Moves the cursor to the browser pane.

—

Work
Sites

Alt+W

Moves the cursor to the Work Sites field.

—

Shift+click

Opens a link in a new window.

—

middle mouse
button

Opens a link in a new tab.

—

Ctrl+Shift+



click

Opens a link in a new tab in the foreground.

Table 7.

Agent Real Time Displays window shortcut keys

Shortcut

Description

Alt+Y

Opens the Dates drop-down list. Available only when the Agent Call Log
Display is selected.

Alt+Ctrl+E

Opens the Real Time Displays drop-down list.

Alt+S

Selects the first cell in the grid.

Table 6.

Integrated browser window shortcut keys (cont’d)

Icon

Name

Shortcut

Description