Cisco Cisco Agent Desktop 9.0 Guía Del Usuario
User Interface
August 18, 2015
77
Nine actions are supported by the IPC Receive Event:
■
■
■
■
■
■
■
■
■
IPC Make Call
For the IPC Make Call action to be successful:
■
The agent must be in the Not Ready state
■
There can be no call appearance present in Agent Desktop
■
The Make Call dialog box must be closed (if it is open, the action will close it)
The message sent to Agent Desktop must conform to this XML format. Bold text
indicates a variable that must be replaced with your own values.
indicates a variable that must be replaced with your own values.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCMakeCallAction>
<ActionName>IPC Make Call Action</ActionName>
<PhoneNumber>2961</PhoneNumber>
<DisplayError>true</DisplayError>
</IPCMakeCallAction>
</IPCActions>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCMakeCallAction>
<ActionName>IPC Make Call Action</ActionName>
<PhoneNumber>2961</PhoneNumber>
<DisplayError>true</DisplayError>
</IPCMakeCallAction>
</IPCActions>
IPC Blind Transfer
The IPC Blind Transfer action transfers the active call directly to the phone number
defined in the IPC message string. The call is transferred to the defined number and
the agent is no longer connected to the call. The Dial Pad is not presented to the
agent.
defined in the IPC message string. The call is transferred to the defined number and
the agent is no longer connected to the call. The Dial Pad is not presented to the
agent.
For the IPC Blind Transfer action to be successful:
■
The agent must be on an active call appearance in Agent Desktop
■
The agent must be in a Talking state. The agent can not have the active call in
a Hold state.
a Hold state.