Cisco Cisco Agent Desktop 9.0 Guía Para Resolver Problemas
CAD-BE Problems
March 13, 2015
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specified for the CAD-BE servers are correct. They must be the
same as the ones used in the CAD-BE URL. If changes are made to
the settings in the CAD Configuration Setup utility, the BIPPA
service(s) must be restarted for the changes to take effect.
same as the ones used in the CAD-BE URL. If changes are made to
the settings in the CAD Configuration Setup utility, the BIPPA
service(s) must be restarted for the changes to take effect.
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Make sure port 59012 is not blocked from the client or server
computer.
computer.
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On a nonredundant system, if the LRM service is down, then the
BIPPA service will become standby. Restart the LRM service.
BIPPA service will become standby. Restart the LRM service.
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The BIPPA service will not become active until CAD Configuration
Setup has run successfully. Complete all windows in CAD
Configuration Setup.
Setup has run successfully. Complete all windows in CAD
Configuration Setup.
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If Desktop Work Flow Administrator, Agent Desktop, or Supervisor
Desktop are installed on the same computer as the CAD base
services, they clear a registry key (IOR Hostname under Site Setup)
required by the BIPPA service. Set the registry to the public IP
address of the CAD base services computer and restart the CAD
base services.
Desktop are installed on the same computer as the CAD base
services, they clear a registry key (IOR Hostname under Site Setup)
required by the BIPPA service. Set the registry to the public IP
address of the CAD base services computer and restart the CAD
base services.
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If CAD-BE was running when the CAD server computer was
upgraded, the CAD-BE version might be a different version than the
BIPPA service to which it is attempting to connect.
upgraded, the CAD-BE version might be a different version than the
BIPPA service to which it is attempting to connect.
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If CAD-BE timed out while attempting to reach the BIPPA service,
verify that CPU usage on the CAD server hosting the BIPPA service
is not too high. Verify that network latency between the desktop and
CAD server hosting the BIPPA service is not too high.
verify that CPU usage on the CAD server hosting the BIPPA service
is not too high. Verify that network latency between the desktop and
CAD server hosting the BIPPA service is not too high.
Problem
When starting CAD-BE, the Java Runtime Environment installation
begins.
begins.
Solution
The agent is running CAD-BE on a computer where the Java Runtime
Environment is not installed. Once JRE is installed, this will not happen
again. Allow the JRE installation to complete, after which CAD-BE will
start normally.
Environment is not installed. Once JRE is installed, this will not happen
again. Allow the JRE installation to complete, after which CAD-BE will
start normally.
Problem
When starting CAD-BE, the browser displays the following message:
“This site might require the following ActiveX control 'J2SE Runtime
Environment 6.0 Update 31' from 'Oracle, Inc.'. Click here to install if
“This site might require the following ActiveX control 'J2SE Runtime
Environment 6.0 Update 31' from 'Oracle, Inc.'. Click here to install if