Cisco Cisco Agent Desktop 9.0 Guía Para Resolver Problemas
Cisco CAD Troubleshooting Guide
76
March 13, 2015
you do not have the required Java Runtime Environment version
installed.”
installed.”
Solution
The agent is running CAD-BE on a computer where the Java Runtime
Environment is not installed. The browser's security settings prevent the
browser from automatically installing the Java Runtime Environment.
See the Cisco CAD Installation Guide for the correct Internet Explorer
settings. After you correct the settings, restart CAD-BE.
Environment is not installed. The browser's security settings prevent the
browser from automatically installing the Java Runtime Environment.
See the Cisco CAD Installation Guide for the correct Internet Explorer
settings. After you correct the settings, restart CAD-BE.
Problem
When starting CAD-BE, the browser displays the following message:
“Your security settings do not allow Web sites to use ActiveX controls
installed on your computer. This page may not display correctly. Click
here for options if you have Java or ActiveX controls disabled in your
browser.”
“Your security settings do not allow Web sites to use ActiveX controls
installed on your computer. This page may not display correctly. Click
here for options if you have Java or ActiveX controls disabled in your
browser.”
Solution
The agent is running CAD-BE on a computer on which the security
settings prevent the browser from running ActiveX components. This will
prevent the Java Runtime Environment from running. The Java Runtime
Environment is required to run CAD-BE. See the Cisco CAD Installation
Guide for the correct Internet Explorer and Firefox settings. After you
correct the settings, restart CAD-BE.
settings prevent the browser from running ActiveX components. This will
prevent the Java Runtime Environment from running. The Java Runtime
Environment is required to run CAD-BE. See the Cisco CAD Installation
Guide for the correct Internet Explorer and Firefox settings. After you
correct the settings, restart CAD-BE.
Problem
When starting CAD-BE, the browser displays the following message:
“Javascript is disabled in your browser. CAD-BE requires JavaScript to
function properly. Configure your browser so that JavaScript is enabled,
or contact your administrator for assistance.”
“Javascript is disabled in your browser. CAD-BE requires JavaScript to
function properly. Configure your browser so that JavaScript is enabled,
or contact your administrator for assistance.”
Solution
Javascript is not enabled in the browser. See the Cisco CAD Installation
Guide for the correct browser settings. After you correct the settings,
restart CAD-BE.
Guide for the correct browser settings. After you correct the settings,
restart CAD-BE.
Problem
When starting CAD-BE, the browser displays the following message:
“Your browser does not understand the object tag. CAD-BE will not run.”
“Your browser does not understand the object tag. CAD-BE will not run.”
Solution
This message appears in the following circumstances:
■
You are using an unsupported browser. Internet Explorer 7and 8
and Mozilla Firefox (tested with version 12) are the only supported
browsers for this release.
and Mozilla Firefox (tested with version 12) are the only supported
browsers for this release.