Cisco Cisco Agent Desktop 9.0 Guía Para Resolver Problemas
Desktop Presence Administrator Problems
March 13, 2015
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11. Choose Presence > Settings. The Cisco Unified Presence Settings
page appears.
12. Verify that the CUCM SIP Publish Trunk is the same SIP trunk that is
configured in Unified CM (step 3 above).
Problem
An agent is not receiving chat messages.
Solution
This error occurs when an agent is logged into Unified Presence through
two applications. An agent cannot be logged into Unified Presence
through Unified Personal Communicator and through Agent
Desktop/Supervisor Desktop at the same time, even if the usernames
are different.
two applications. An agent cannot be logged into Unified Presence
through Unified Personal Communicator and through Agent
Desktop/Supervisor Desktop at the same time, even if the usernames
are different.