Cisco Cisco Agent Desktop 9.0 Guide De Dépannage

Desktop Presence Administrator Problems

March 13, 2015

99

11. Choose Presence > Settings. The Cisco Unified Presence Settings 

page appears.

12. Verify that the CUCM SIP Publish Trunk is the same SIP trunk that is 

configured in Unified CM (step 3 above). 

Problem

An agent is not receiving chat messages.

Solution

This error occurs when an agent is logged into Unified Presence through 
two applications. An agent cannot be logged into Unified Presence 
through Unified Personal Communicator and through Agent 
Desktop/Supervisor Desktop at the same time, even if the usernames 
are different.