Cisco Cisco Web Security Appliance S170 Guía Del Usuario
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I R O N P O R T A S Y N C O S 6 . 3 F O R W E B U S E R G U I D E
Figure 22-1 Open a Technical Support Case Page
2. In the Other Recipients field, enter other email addresses separated by commas if you
want to send this support request to other people.
By default, the support request (including the configuration file) is sent to IronPort
Customer Support (via the checkbox at the top of the form).
Customer Support (via the checkbox at the top of the form).
3. Enter your contact information, such as name and email.
4. From the Issue Priority field, select the priority of this support request.
5. In the Issue Subject field, enter the text to use in the subject line of the email that will be
sent.
6. In the Issue Description field, enter a description of the issue.
7. If you have a customer support ticket already for this issue, enter it.
8. Click Send.
A trouble ticket is automatically created with IronPort. For additional information, see
“IronPort Customer Support” on page 11.
“IronPort Customer Support” on page 11.
Remote Access
Use the Support and Help menu > Remote Access page to allow IronPort Customer Support
remote access to the Web Security appliance. Click Edit Remote Access Settings to allow
IronPort Customer Support to access the appliance.
remote access to the Web Security appliance. Click Edit Remote Access Settings to allow
IronPort Customer Support to access the appliance.