Cisco Cisco Web Security Appliance S170 사용자 가이드

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I R O N P O R T   A S Y N C O S   6 . 3   F O R   W E B   U S E R   G U I D E  

Figure 22-1 Open a Technical Support Case Page

2. In the Other Recipients field, enter other email addresses separated by commas if you 

want to send this support request to other people.

By default, the support request (including the configuration file) is sent to IronPort 
Customer Support (via the checkbox at the top of the form).

3. Enter your contact information, such as name and email.

4. From the Issue Priority field, select the priority of this support request.

5. In the Issue Subject field, enter the text to use in the subject line of the email that will be 

sent.

6. In the Issue Description field, enter a description of the issue.

7. If you have a customer support ticket already for this issue, enter it.

8. Click Send.

A trouble ticket is automatically created with IronPort. For additional information, see 
“IronPort Customer Support” on page 11.

Use the Support and Help menu > Remote Access page to allow IronPort Customer Support 
remote access to the Web Security appliance. Click Edit Remote Access Settings to allow 
IronPort Customer Support to access the appliance.