Cisco Cisco Web Security Appliance S170 Guía Del Usuario
A-13
AsyncOS 9.1 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
Site Access Problems
•
Only the following IPMI commands are supported: status, on, off, cycle, reset, diag, soft. Issuing
unsupported commands will produce an “insufficient privileges” error.
unsupported commands will produce an “insufficient privileges” error.
Before You Begin
•
Obtain and set up a utility that can manage devices using IPMI version 2.0.
•
Understand how to use the supported IPMI commands. See the documentation for your IPMI tool.
Step 1
Use IPMI to issue a supported power-cycling command to the IP address assigned to the Remote Power
Control port, which you configured earlier, along with the required credentials.
Control port, which you configured earlier, along with the required credentials.
For example, from a UNIX-type machine with IPMI support, you might issue the command:
ipmitool -I lan -H 192.0.2.1 -U remoteresetuser -P passphrase chassis power reset
where 192.0.2.1 is the IP address assigned to the Remote Power
Control port and remoteresetuser
and passphrase are the credentials that you entered while enabling this feature.
Step 2
Wait at least
11 minutes for the appliance to reboot.
Site Access Problems
•
•
•
Cannot Access URLs that Do Not Support Authentication
This is a partial list of applications cannot be used when the Web Security appliance is deployed in
transparent mode because they do not support authentication.
transparent mode because they do not support authentication.
•
Mozilla Thunderbird
•
Adobe Acrobat Updates
•
HttpBridge
•
Subversion, by CollabNet
•
Microsoft Windows Update
•
Microsoft Visual Studio
Workaround: Create a class of user for the URL that does not require authentication.
Related Topics
•
Cannot Access Sites With POST Requests
When the user’s first client request is a POST request and the user still needs to authenticate, the POST
body content is lost. This might be a problem when the POST request is for a application with the Access
Control single sign-on feature in use.
body content is lost. This might be a problem when the POST request is for a application with the Access
Control single sign-on feature in use.