Cisco Cisco Web Security Appliance S160 Guía Del Usuario
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AsyncOS 9.0.1 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
Working With Support
Note
When you change the packet capture settings without committing the changes and then start a
packet capture, AsyncOS uses the new settings. This allows you to use the new settings in the
current session without enforcing the settings for future packet capture runs. The settings remain
in effect until you clear them.
packet capture, AsyncOS uses the new settings. This allows you to use the new settings in the
current session without enforcing the settings for future packet capture runs. The settings remain
in effect until you clear them.
Step 3
Click Start Capture. To manually stop a running capture, click Stop Capture.
Managing Packet Capture Files
The appliance saves the captured packet activity to a file and stores the file locally. You can send packet
capture files using FTP to Cisco Customer Support for debugging and troubleshooting purposes.
capture files using FTP to Cisco Customer Support for debugging and troubleshooting purposes.
•
Downloading or Deleting Packet Capture Files
Note
You can also connect to the appliance using FTP and retrieving packet capture files from the captures
directory.
directory.
Step 1
Choose Support and Help > Packet Capture.
Step 2
Select the packet capture file you wish to use from the Manage Packet Capture Files pane. If this pane
is not visible then no packet capture files have been stored on the appliance.
is not visible then no packet capture files have been stored on the appliance.
Step 3
Click Download File or Delete Selected Files as required.
Working With Support
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Gathering Information for Efficient Service
Before contacting Support:
•
Enable custom logging fields as described in
•
Consider doing a packet capture. See
.