Cisco Cisco Web Security Appliance S680 Guía Del Usuario
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AsyncOS 8.8 for Cisco Web Security Appliances User Guide
Appendix A Troubleshooting
Site Access Problems
b.
Restart your virtual appliance.
Hardware Appliances: Remotely Resetting Appliance Power
If a hardware appliance requires a hard reset, you can reboot the appliance chassis remotely using a
third-party Intelligent Platform Management Interface (IPMI) tool.
third-party Intelligent Platform Management Interface (IPMI) tool.
Restrictions
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Remote power management is available only on certain hardware. For specifics, see Enabling
Remote Power Management, page 21-4.
Remote Power Management, page 21-4.
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If you want be able to use this feature, you must enable it in advance, before you need to use it. For
details, see Enabling Remote Power Management, page 21-4.
details, see Enabling Remote Power Management, page 21-4.
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Only the following IPMI commands are supported: status, on, off, cycle, reset, diag, soft. Issuing
unsupported commands will produce an “insufficient privileges” error.
unsupported commands will produce an “insufficient privileges” error.
Before You Begin
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Obtain and set up a utility that can manage devices using IPMI version 2.0.
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Understand how to use the supported IPMI commands. See the documentation for your IPMI tool.
Procedure
Step 1
Use IPMI to issue a supported power-cycling command to the IP address assigned to the Remote Power
Management port, which you configured earlier, along with the required credentials.
Management port, which you configured earlier, along with the required credentials.
For example, from a UNIX-type machine with IPMI support, you might issue the command:
ipmitool -I lan -H 192.0.2.1 -U remoteresetuser -P password chassis power reset
where 192.0.2.1 is the IP address assigned to the Remote Power Management port and remoteresetuser
and password are the credentials that you entered while enabling this feature.
and password are the credentials that you entered while enabling this feature.
Step 2
Wait at least five minutes for the appliance to reboot.
Site Access Problems
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•
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Cannot Access URLs that Do Not Support Authentication
This is a partial list of applications cannot be used when the Web Security appliance is deployed in
transparent mode because they do not support authentication.
transparent mode because they do not support authentication.
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Mozilla Thunderbird