Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Notas De La Versión

The configuration parameters that affect bandwidth and apply to tables 8-13 and 8-14 are shown below.

Number of skills per agent: 10

Number of agents per team: 20

Number of teams: 50

Number of agent state changes per agent per hour: 10 (does not count state changes due to handling 
calls)

Calls per agent per hour: 60

Team Performance Messages per team per hour: 8

Chat messages sent/received per hour: 20

Average chat message size (in bytes): 40

Number of calls recorded per hour: 0

The bandwidth requirements shown do not include the bandwidth of the RTP streams for the call, 
recording, or monitoring session.

Cisco Agent Desktop provides a bandwidth calculator that can be used with both Cisco Unified CCX 
and Cisco Unified CCE. Additional information about the Cisco Agent Desktop Bandwidth Calculator 
is available at: 

.

A CSD will receive events for all the agent's of the team that the supervisor is logged into. This 
information includes state changes, call handling, login/logoff, and so on. The more agents, skills, and 
calls there are, the more data will be sent to supervisors. In addition, particular reports are automatically 
refreshed periodically to provide real-time data while the supervisor is viewing the report. Refreshing 
reports requires additional bandwidth.

 uses the same basic configuration parameters used to determine the bandwidth numbers in 

, with the following differences:

The calculations are based on 1 supervisor per 10 agents

1

0.03

0.05

10

0.2

0.3

50

1.1

1.5

100

2.2

3.0

150

3.3

4.5

200

4.4

6.0

250

5.5

7.0

300

6.6

9.0