Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guía Del Usuario
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Cisco CRS Historical Reports User Guide, Release 6.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
Top N Avg Work
Time
Time
Displays information for the n agents with the longest average work times.
Bottom N Avg Work
Time
Time
Displays information for the n agents with the shortest average work times.
Top N Avg Handle
Time
Time
Displays information for the n agents with the longest average handle times.
Bottom N Avg
Handle Time
Handle Time
Displays information for the n agents with the shortest average handle times.
Filter Parameter
Result (continued)