Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guía Del Usuario

You can sort the Application Analysis Performance Report by any of these 
criteria:

The Application Summary Report

 

contains summary call statistics for each 

Unified CCX or Unified IP IVR application. It includes information for presented, 
handled, abandoned, flow-in, and flow-out calls. It also includes information 
about call talk time, work time, and abandon time.

The Application Summary Report can include this chart:

Abandon Rate (per 
hour)

Average number of calls abandoned in each hour while in the application.

Avg Call Duration

Average time that elapsed from the time that the call entered this workflow until 
the call exited this workflow by hanging up or entering another workflow.

Application ID

Displays the report in order of the identification number that the system 
assigned to each application.

Calls Presented

Displays the report in order of the number of calls received by each application.

Call Abandon Rate

Displays the report in order of average number of calls abandoned per hour 
while in each application.

Calls Presented by 
Application

Displays the number of calls received by each Unified CCX or Unified IP IVR 
application.