Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Notas De La Versión
Chapter 3 Description of Historical Reports
Report Details
3-40
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Field
Description
Node ID – Session
ID – Sequence No.
ID – Sequence No.
Node ID is the unique numeric ID assigned by the system to each Unified CCX
server in the cluster. It starts with number 1. Session ID is the unique session
identification number assigned by the system to each call. Sequence No. is the
session sequence number assigned by the system to each call leg. The session
sequence number increases by 1 for each leg of a call.
server in the cluster. It starts with number 1. Session ID is the unique session
identification number assigned by the system to each call. Sequence No. is the
session sequence number assigned by the system to each call leg. The session
sequence number increases by 1 for each leg of a call.
Note
A Node ID value of 0 indicates that the data in the report is migrated from Cisco CRS 3.x.
Start Time,
End Time
End Time
Date and time that the call started, and date and time that the call was
disconnected, transferred, or redirected.
disconnected, transferred, or redirected.
Contact Disposition
Disposition of a call (abandoned, handled, aborted, or rejected).
For an Unified CCX call, a call is abandoned if the call disconnects before
connecting to an agent. The call is handled when the call is connected to an
agent.
connecting to an agent. The call is handled when the call is connected to an
agent.
For an Unified IP IVR call, a call is abandoned if it does not reach the workflow
step that defines the call as handled. The call is handled when it reaches this
step.
step that defines the call as handled. The call is handled when it reaches this
step.
A call is aborted when problems occur in executing the workflow script (for
example, the workflow script throws exceptions).
example, the workflow script throws exceptions).
A call is rejected when certain Unified CM or Cisco Unified CCX resources are
not sufficient for accepting incoming calls (for example, an insufficient number
of CTI ports).
not sufficient for accepting incoming calls (for example, an insufficient number
of CTI ports).
Agent Name
(Agent_ID)
(Agent_ID)
For an Unified CCX call, the name of the agent who handled this call. The string
in parantheses displays the login ID of the agent.
in parantheses displays the login ID of the agent.
Application Name
Name of the Unified CCX or Unified IP IVR application associated with the
route point.
route point.
Custom Variable 1
The contents of the variable _ccdrVar1, if this variable is set by the Set Session
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Custom Variable 2
The contents of the variable _ccdrVar2, if this variable is set by the Set Session
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Custom Variable 3
The contents of the variable _ccdrVar3, if this variable is set by the Set Session
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.
Info step in the workflow that the Unified CCX or Unified IP IVR application
associated with this call or this leg invoked.