Cisco Cisco Unified Customer Voice Portal 10.0(1)

Note: Currently, the VXML Server has the following reporting limitations:

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The VXML Server does not provide any pre-defined reports for Historical reporting

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The VXML Server provides real-time reporting capabilities that help monitor aggregate
active sessions associated with a voice application. However, these active sessions cannot
be mapped to the actual calls that triggered those sessions.

Configuring a VXML Server

The VXML Server is an optional J2EE-compliant application server that provides a complete
solution for rapidly creating and deploying dynamic VoiceXML applications. If you installed
a VXML Server, you must configure it before using it to deploy VoiceXML applications or
licenses.

If you are using a VXML gateway to route calls from the VXML Server but want to use the
Unified CVP reporting feature, install the Call Server and Reporting Server on the same physical
machine. Configure the Call Server with no call services enabled, then configure the Reporting
Server and select the Call Server that is installed on the same machine (same IP address) as the
primary call server for the Reporting Server.

If you need to make requests to an ICM server, without relinquishing control of the call or use
Unified CVP reporting, you must configure the VXML Server to use a Call Server with at least
the ICM Service enabled.

You can perform the following tasks:

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Adding a VXML Server

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)