Cisco Cisco Unified Customer Voice Portal 10.0(1)

Expand the Initial Exercises

Use this chapter to experiment with additional CVP capabilities. You can add these features to
the standalone exercises or the comprehensive exercise.

This chapter contains the following topics:

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Use the CVP VXML Server as a Media Server for Your Custom Media Files

This topic explains how to easily set up the CVP VXML server as a media server and how to
create media files with the proper characteristics to work with the VXML server.

The topics cover the following requirements:

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Modify the directory structure of the VXML server to support media files.

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Create a media file with properties that the VXML server can use.

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Modify the Call Studio script, or the ICM script to use the new "media" server.

Modify the CVP Server Directory Structure to Work as a Media Server

As part of the prerequisites for these exercises, you installed the CVP software on the CVP
all-in-one-box server. During the installation process, one option you could have checked was
System Media Files on the Select Packages window. Refer to 

. This selection creates two sub-folders on the CVP server as follows:

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Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)