Cisco Cisco Unified Customer Voice Portal 10.5(1)

•

Try pinging or Telnet to the voice gateway to be sure it is up.

•

Use dir to examine the files on the gateway and be sure you transferred:

–

CVPSelfService.tcl

Refer to 

.

•

A busy signal is the response on a POTS phone if you dial a number
that is not configured in the exercise.

Check the following:

Call immediately hangs up with no voice
messages or any other indication of the
problem; or rings once and hangs up.

•

Access the voice gateway and, using the dir command, be sure you
transferred CVPSelfServiceBootstrap.vxml from the CVP server to
the gateway

•

If you did not copy critical_error.wav to the gateway and there is a
critical error, such as the VXML server being down; the gateway will
immediately end the call.

Copy critical_error.wav to the gateway. Refer to 

. Try the call again. If you

then receive the critical error message, examine the critical error entry
in this table for more suggestions.

If you set up the alternate response version of the customhelloworld voice
application (which was the holdmusic.wav file), this is the proper response
to the customhelloworld exercise.

You hear holdmusic.wav, or, you should hear
holdmusic.wav and you hear a TTS response.

If you modified customhelloworld to use the .wav file but it still plays the
TTS voice message you configured:

•

If you modified the customhelloworld exercise to its non-TTS version,
be sure you used updateApp.bat to force the VXML server to load the
new version of the application. (You can also restart the VXML server
to accomplish this.)

•

Double-check the URI information you entered for customhelloworld
in Call Studio. Refer to 

.

Check the following:

Your call cannot be completed as dialed.
Please consult your directory and call again,
or ask your operator for assistance.

•

You may have dialed the wrong number. Be sure you dialed the number
you configured for the exercise.

•

Using sh run examine the voice gateway's running configuration file.
Be sure there is a dial-peer defined for the number you called.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)