Cisco Cisco Unified Customer Voice Portal 10.5(1)

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For VoIP calls, be sure you have created the proper route pattern in
Communications Manager for the dial number you used. Refer to 

.

Check the following:

critical_error.wav: I'm sorry we are
currently experiencing system problems and

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If the error occurred when you dialed the number for HelloWorld,
examine the voice gateway's application definition for HelloWorld and

are unable to process your call. Please try
again later.

ensure that the IP address you used when you edited the file is correct
for the CVP VXML server.

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If the error occurred when you dialed the number for customhelloworld,
examine the voice gateway's application definition for customhelloworld
and ensure that the IP address you used when you edited the file is
correct for the CVP VXML server.

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If the error occurred when you called the number for customhelloworld,
be sure the customhelloworld voice application exists and has been
deployed to the VXML server. Refer to 

To determine which applications are deployed to the VXML server
browse to C:\Cisco\CVP\VXMLServer\admin and run status.bat.

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Is the VXML server running? Using the Operations Console, select
System > Control Center and check the status of the VXML server.
If it is Not Reachable, try to select the server and Start the server.

Note: Select a Refresh option and click Go (above the table beside the
Refresh selection) to refresh the table display.

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Check the CVP server status from the physical server that hosts it. If
the CVP server is down, the VXML server is also down.

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Try restarting the CVP server, then recheck the VXML status in the
Operations Console (System > Control Center) to see it the VXML
server is now Up.

Check the following:

I'm sorry, we are experiencing difficulties.
Please call back at a later time.

•

From the Operations Console select System > Control Center and
verify that the VXML server's status is Up. If it is not up, try starting
it from the Operations Console.

•

For the TTS version of the customhelloworld exercise, be sure the TTS
server is running.

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For additional customhelloworld exercise troubleshooting, refer to 

.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)