Cisco Cisco Unified Customer Voice Portal 10.0(1)

Cisco

Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation and Submitting a Service Request...................................................................4
Documentation Feedback...........................................................................................................................5

1. Introduction to the Reporting Server...........................................................................................................7

Overview.....................................................................................................................................................7
How the Reporting Server Functions.........................................................................................................7

2. Planning for Reporting..............................................................................................................................11

Sizing........................................................................................................................................................11
Backup and Restore.................................................................................................................................11
Synchronizing Timestamps......................................................................................................................12

3. Managing the Database............................................................................................................................13

Data Retention.........................................................................................................................................14

Data Categories.......................................................................................................................................16
Database Backup.....................................................................................................................................16
Retries: Backup and Purge.......................................................................................................................17
Database Recovery..................................................................................................................................18

How to Perform a Complete Database Restore...................................................................................18

Database Users........................................................................................................................................19

Instance Owner....................................................................................................................................19
Database Administrator.......................................................................................................................19
Application User...................................................................................................................................19
Reporting User....................................................................................................................................19

Failure and Restoration............................................................................................................................20

4. Configuring the Reporting Server.............................................................................................................21

Adding a Reporting Server to the Operations Console............................................................................21

Adding a Reporting Server..................................................................................................................22
Viewing Device State...........................................................................................................................26

Editing a Reporting Server in the Operations Console.............................................................................26

Editing a Reporting Server..................................................................................................................26
Guidelines for Choosing Secure Passwords........................................................................................36
Uploading a Log Messages XML File..................................................................................................37
Downloading a Log Messages XML File.............................................................................................38
Editing the Log Messages XML File....................................................................................................39
Unified CVP Event Severity Levels......................................................................................................39

Applying a License to a Reporting Server Using the Operations Console...............................................40

Applying a License to a Reporting Server...........................................................................................40

Deleting a Reporting Server From the Operations Console.....................................................................41

Deleting a Reporting Server................................................................................................................41

Viewing Reporting Statistics.....................................................................................................................42

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(1)

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